Terms & Conditions

Shipping Information

All orders are processed within 2-3 business days, orders are not shipped or delivered during weekends or public holidays. Shipments may be delayed due to high volume of orders. Should there be any significant delays with the shipping of your order, we will contact you via email or telephone.

Disclaimer: subject to change to the next available shipment date of the forwarding company.


Customer are entitled to seven (7) calendar days to return the goods from the date of purchase. Any goods returned after seven (7) calendar days will not be entertained. To be eligible for return, the goods must be unused and be in the same condition that it was received. It must also be in the original packing. Proof or purchase must be presented upon returning of goods. Please do not send the goods back to the manufacturer. Any goods not in its original condition, is damaged, missing parts for any reasons whatsoever not due to the error from Asia Pharmacy will not be entitled for returns.

Refunds (If Appplicable)

An email will be sent to notify the customer(s) upon receipt of returned goods as well as the approval or rejection for a refund. Once approved, the refund will be processed and credited to the credit card of the customer or the original mode of payment, within a certain number of days. KDH Pharmacy Sdn Bhd reserves the right to where partial refunds (if applicable) are given.

Late or Missing Refunds (If Applicable)

Should the customer have yet to receive a refund, kindly check with our preferred credit card company and /or financial Institutions. It make take some time for the refund to be reflected in the account and/or card statement.